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Vynce Digital
Vynce Digital

Refund and Cancellation Policy

Last updated: July 14, 2026

1. Introduction

This Refund and Cancellation Policy ("Policy") explains how cancellations and refunds work for services provided by Vynce Digital ("Vynce Digital", "we", "us", "our"). Vynce Digital operates through two registered entities: Vynce Digital LLC, registered in the United States, and Vynce Digital Private Limited, registered in the United Arab Emirates.

By purchasing or using our services, you ("Client", "you", "your") agree to the terms of this Policy. This Policy applies together with your service agreement, proposal, or statement of work. If a signed service agreement contains different terms, the signed agreement takes priority.

2. Services Covered and Payment in Advance

This Policy applies to all services offered by Vynce Digital, including but not limited to:

  • SEO and Organic Growth
  • Performance Marketing (paid advertising)
  • Social Media Marketing
  • Web Design and Development
  • AI Search Visibility
  • Content Marketing
  • E-commerce Marketing

All Vynce Digital services are billed in advance. Work on a service or project begins after the applicable payment is received. Because payments are made in advance, the refund terms in Section 5 explain how advance payments are treated if you cancel.

3. Cancellation of Monthly Services

Our monthly services have no minimum contract term. You may cancel at any time by giving 7 days written notice to [email protected].

During the 7-day notice period:

  • We will continue to perform the agreed work.
  • You remain responsible for payment of work performed and any costs committed on your behalf during this period.

Because monthly fees are paid in advance, no new billing occurs after your current paid period. If your paid period extends beyond the notice period, the unused portion is treated under Section 5.

4. Cancellation of Project-Based Work

For fixed-scope projects such as web design and development, you may cancel by written notice at any time. On cancellation:

  • You are responsible for payment of all work completed up to the cancellation date, charged at the rates set out in your agreement or, if none are stated, at our standard hourly rates.
  • You are responsible for any non-recoverable costs we have already committed on your behalf, such as software licenses, stock assets, or third-party services.
  • Any remaining balance you have paid in advance is eligible for a refund under Section 5.

Deliverables that have been completed and handed over to you remain your property once paid for in full.

5. Refund Policy

We do not operate a blanket no-refund policy. If you cancel before work begins, or partway through an engagement, you may be eligible for a refund of amounts paid in advance, less the following deductions:

  • The value of work already performed.
  • Third-party tools, software licenses, and subscriptions purchased for your engagement.
  • Advertising spend paid or committed to advertising platforms on your behalf.
  • Non-recoverable setup and onboarding costs.
  • Payment processing fees and taxes that we cannot recover.

The following are non-refundable in all cases:

  • Work that has been completed and delivered to you.
  • Advertising spend that has already been spent or committed (see Section 6).
  • Third-party costs that cannot be recovered (see Section 7).

If we fail to deliver the services agreed in your contract, you are entitled to a refund of the undelivered portion of your payment.

6. Third-Party Advertising Spend

Amounts paid to advertising platforms such as Google, Meta, LinkedIn, and TikTok are paid directly to those platforms. Once spent or committed, this money cannot be recovered from the platforms and is therefore non-refundable by Vynce Digital.

If we hold an unspent advertising budget on your behalf at the time of cancellation, we will refund the unspent amount after deducting any applicable management fees, processing fees, and taxes.

7. Third-Party Tools, Subscriptions, and Assets

Costs paid to third parties on your behalf are non-refundable once purchased. This includes but is not limited to web hosting, domain registrations, software licenses, premium plugins, and stock images or media.

8. No Guarantee of Results

Digital marketing outcomes depend on factors outside our control, including search engine algorithms, advertising platform policies, market conditions, and competitor activity. We do not guarantee specific rankings, traffic volumes, lead numbers, or revenue figures.

Dissatisfaction with marketing results, where the agreed work has been performed and delivered, is not by itself grounds for a refund.

9. How to Request a Cancellation or Refund

To cancel a service or request a refund, email [email protected] from the email address associated with your account. Include your company name, the service concerned, and the relevant invoice number.

  • We will acknowledge your request within 2 business days.
  • Approved refunds are processed within 14 business days of approval.
  • Refunds are issued to the original payment method and in the original payment currency. We are not responsible for currency exchange differences or fees charged by your bank or payment provider.

10. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us at [email protected] before raising a dispute with your bank or card provider. Most billing issues can be resolved directly and quickly.

If a chargeback is filed for services that were delivered as agreed, we reserve the right to suspend services, contest the chargeback, and recover any resulting costs.

11. Termination by Vynce Digital

We may suspend or terminate services if:

  • Invoices remain unpaid after the due date and any agreed grace period.
  • You are in material breach of your service agreement or this Policy.
  • A project remains dormant for more than 30 days due to a lack of required input, content, or approvals from you, after we have made reasonable attempts to contact you.

If we terminate for any of the reasons above, amounts owed for work performed remain payable, and refunds are limited to the terms in Section 5.

12. Your Statutory Rights

Nothing in this Policy limits or excludes any rights you have under applicable law that cannot be limited or excluded by agreement, including any non-excludable consumer guarantees that may apply in your country.

13. Governing Law

Agreements entered into with Vynce Digital LLC are governed by the laws of the State of Wyoming, USA. Agreements entered into with Vynce Digital Private Limited are governed by the laws of the Emirate of Dubai and the applicable federal laws of the UAE. Your service agreement states which entity you are contracting with.

14. Changes to This Policy

We may update this Policy from time to time. Changes take effect when the updated Policy is posted on this page with a revised date. Material changes affecting active engagements will be communicated to affected clients.

15. Contact Us

Vynce Digital LLC (USA)

30 N Gould St, STE R, Sheridan, WY 82801, USA

Vynce Digital Private Limited (UAE)

IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE

Email: [email protected]

Phone: +1 929 203 2034