Ecommerce Retention Marketing Agency

For many stores, the hardest step is getting a customer from one order to two. Buyers who come back a second time tend to keep coming back. Buyers who do not are often gone for good after a few months.

That is why we start with your order data, not with a list of email templates. We look at how many first-time buyers return, how long they take and which products they start with. Those patterns tell us where a message, an offer or a better product experience will make a difference.

Step 1: We pull order history and build cohorts by first purchase month, first product and channel. Step 2: We segment customers by how recently, how often and how much they buy. Step 3: We map the customer journey and find the gaps, such as no message between delivery and the reorder window.

Step 4: We write, design and build the flows in your email and SMS platform. For deeper automation work, we use our email marketing automation service. Step 5: We launch with a holdout group where volume allows, so we can measure what the program adds.

You provide platform access, product knowledge, your discount limits and any brand rules. We handle the rest and report monthly. Retailers that also sell in stores can see our retail marketing automation page.

You get a named contact who owns your program, with design and copywriting added as needed. We work in Klaviyo, Attentive, Postscript, Omnisend and the main loyalty and review tools.

Ongoing programs start at $1,000 a month. A one-time retention audit gets a fixed quote in writing. Cost depends on how many flows you need, how many segments and languages, and whether SMS is in scope.

We will not promise a set repeat rate. Product quality, price and delivery shape retention as much as any message can, and we will tell you when the fix sits outside marketing. Retention is one part of our ecommerce marketing work.